Schedule, reminders and field teams coordinated without anyone stuck on the phone.
Let's model your operationIn a clinic, a repair shop or a restaurant, the scarce asset is the schedule. Every empty slot and every unconfirmed appointment costs money. Traditional software knows how to store the slot, but does nothing with it: waiting for someone to call is part of the design.
The things that exist in your business, each one in a single place.
Date, duration, booking channel.
History, past no-shows, preferences.
Exam room, room, table or lift.
Specialty, shift and workload.
Estimated duration and materials.
Each stage stops being a label and starts carrying its own rules.
The same work, split between people, agents and machines depending on the moment.
An appointment enters «Unconfirmed booking» when it's booked online.
With 24 hours to go, the stage triggers Glup.
Aimee checks the customer's history, the channel they booked through and how full the day is.
Regular customer: automatic reminder. First visit or critical time slot: a call from the front desk.
If they confirm, it moves to «Confirmed». If not, the slot is released and offered to the waitlist.
The front desk calls one by one, and a freed-up slot is only noticed when someone looks at the schedule.
The reminder is chosen based on who the customer is, and the slot is re-offered automatically the moment it opens up.
It's here to decide who handles what, and when, so people keep the part only they can do: judgment, relationships and exceptions.
Let's model your operationDon't see yours? It works the same way. Write to us and we'll look at your specific case. Let's talk about your case
