Retail and logistics

Retail and logistics software: from payment to delivery

Orders that move through warehouse, shipping and store without anyone having to push them.

Let's model your operation
The starting point

Between the payment and the customer's door there are four different pairs of hands.

The problem in retail isn't recording the order. It's that between payment and delivery there's an ERP, a warehouse, a carrier and, now and then, a person. Every handoff between them is a phone call, an email or a delivery note today, and the software just records where things stand.

Capsules

Your information

The things that exist in your business, each one in a single place.

Order

Line items, amounts and delivery promise.

Product

SKU, dimensions and handling.

Customer

History, address and preferences.

Location

Aisle, shelf level and actual stock.

Shipment

Package, carrier and delivery window.

States

Your stages

Each stage stops being a label and starts carrying its own rules.

Awaiting stock

Time limit
Two hours before the delivery promise is broken.
Entry / exit triggers
Enters once payment is confirmed; exits when stock is reserved.
Data validation
Every line item has an assigned location.
Dynamic permissions
Only purchasing can force it out without stock.

Picking

Time limit
The current shift.
Entry / exit triggers
Enters with stock reserved; exits with the package labeled.
Data validation
Every line item scanned against the order.
Dynamic permissions
Shift operator or warehouse robot.

Out for delivery

Time limit
The delivery window promised to the customer.
Entry / exit triggers
Enters when the package is loaded; exits with the signature or delivery photo.
Data validation
Address verified and package tracked.
Dynamic permissions
The carrier assigned to the route.

Issue

Time limit
24 hours to resolve or reschedule.
Entry / exit triggers
Enters with a failed delivery or an absent customer.
Data validation
Reason categorized and evidence attached.
Dynamic permissions
Customer service; returns if a refund is due.
Glup · Aimee

Who does the work

The same work, split between people, agents and machines depending on the moment.

  • ServiceERP system
  • MachineWarehouse robot
  • HumanShift operator
  • HumanCarrier
  • AI agentAimee
How it works, with your case

A three-item order, on a Monday at nine in the morning

  1. 01

    Entry

    The order enters «Picking» as soon as the stock is reserved.

    Order
  2. 02

    Trigger

    The stage lets Glup know there's work to do.

    Glup
  3. 03

    Context

    Aimee checks the warehouse workload, the available shift and the package size.

    Aimee
  4. 04

    Delegation

    The small items go to the robot; the bulky one, to the operator.

    Robot + operator
  5. 05

    Close

    The package leaves labeled and the order moves to «Out for delivery» on its own.

    Glup

What changes

How it works today

Every morning someone goes through a list and assigns the work by hand. When an urgent order comes in, the whole assignment has to be redone.

How it works with Astrolle

Work gets assigned on its own and recalculated whenever something changes. Only what needs judgment goes up to a person.

AI isn't here to replace your team

It's here to decide who handles what, and when, so people keep the part only they can do: judgment, relationships and exceptions.

Let's model your operation

Change industry

Don't see yours? It works the same way. Write to us and we'll look at your specific case. Let's talk about your case

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